Scantron has conducted healthcare patient satisfaction surveys for hundreds of managed care agencies and providers. A well-implemented survey process can lead to:
- Improved patient loyalty and referrals
- Improved loyalty and referrals
- Benchmarking patient and service improvement goals
- Identification, measurement and tracking areas of your organization that are key determinants of patient satisfaction
- Evaluating performance of individual providers
- Linking patient satisfaction scores with provider accreditation
The most significant reason why healthcare organizations conduct member or patient surveys today is to identify areas for improvement that will increase patient loyalty, yield higher referrals, increase service volumes.
Scantron Survey Services
Oftentimes, the information collected during a claims report only provides you with pertinent information for that particular incident. Through extended research and survey, you can identify current and potential health risks to members by gathering data that may not represented in a claim.
Research includes initiatives such as:
- Health risk assessments
- Health surveys
- Disease management/functional status satisfaction surveys
- Case and care management satisfaction surveys
- Member and new member loyalty surveys
- Physician loyalty surveys
- Maximize Performance Through Powerful Knowledge and Insight
Scantron Survey Services research and data collection expertise allows decision-makers to focus and take action more quickly on accurate and insightful data by helping them:
- Understand key drivers for satisfaction, loyalty and advocacy among customers.
- Identify new revenue and growth opportunities.
- Attract and growing new customer relationships.
- Turn marginally profitable customers into profitable ones.
- Implement intelligent business decisions that lead to bottom-line profitability.
Our healthcare industry experience allows us to understand and meet your survey research needs based on your specific objectives.
Scantron® Software Solutions
When you feel confident that you want to handle all aspects of your patient satisfaction solution, we have hardware, software and forms that can support your needs. It's in your hands and allows you to survey anytime you want; daily, weekly, monthly, quarterly or annually.
Depending on your needs, we have survey software that not only provides the ability to build surveys, but work with our data collection technology to fully automate your solution. With our software you can distribute your survey in multiple ways: paper (plain or scannable), online (web-hosted or email), kiosk, or wireless.
From the smallest to the largest survey project, we have OMR and imaging scanners to make your survey process quick, accurate and timely. And, we developed an effective, proven process for the production of scannable forms . Used with electronic data collection processes, our OMR scan forms solutions can help you successfully execute your surveys.
Working with market research firms for customer satisfaction surveys costing you an arm and a leg?