- Full-Service Provider
Assessment is more than testing knowledge—it also involves assessing perceptions through surveys, evaluations, and other feedback mechanisms. In today’s challenging economy, you need a sustainable competitive advantage. To gain that advantage, you need the answers to questions such as:
- What is our customers’ overall satisfaction?
- What is causing our customer attrition?
- What are our customers’ next most likely purchases?
- When our customers are in the market for new products/services, will they come to us first?
- Will our customers recommend us to friends/family?
- Do our employees have the training, tools and resources they need to provide superior service that drives customer loyalty?
But how do you gather these critical insights from your customers, employees, and other stakeholders? Scantron Survey Services can help.
Complete, Robust, Proven Process
Why Scantron Survey Services?
Experience and Expertise
- Independent research firm with 40 years of experience and expertise
- Expertise in the financial industry, healthcare, automotive, federal government, education
- Scantron carefully listens to your needs and guides your research and data collection
Flexible Delivery Model (scale up or down)
- Scantron provides solutions to meet the requirements of your research goals
- Scantron is a partner—we can complete the entire project or supplement your team
Full-Service Solution Provider
- In-house multi-methodologies, data collection, reporting, research analysts on staff, and tenured project managers
- Proprietary suites of surveys designed especially for the financial industry to get you surveying faster: AllianceLink™ Financial
- Scantron provides guidance for all phases of the project from initial design to results-driven action plans
- ISO 9001:2008 Certification